Toll-Free Customer Support 24/7 Tel: 1-844-888-3834
Search Site

FAQ

Search FAQ

  • Ordering

    Ordering with us is as easy as 1-2-3. Just the way you like to shop!
    • I plan to shop at MediNinja: What specific advantages do you offer customers?

      First off, MediNinja gives you top quality products at affordable prices. We are able to do this by going against the status quo in the medical supplies industry. Traditionally, manufacturers and sellers inflate the cost to as high as ten times the original value, sometimes more, to cover overhead and miscellaneous costs, while still being able to turn up huge profit margins. By cutting out the middlemen, we are able to lessen the cost burden on you by connecting directly with premium manufacturers who make their products available to you at a lower price.

      In addition, we are able to offer customers the following advantages:

      • High-speed delivery
      • NO QUESTIONS ASKED Return Policy
      • Professional and courteous customer care team
      • Top-level support team
      • Secure SSL payments
      • Top-grade protection for personal data
      • Top-grade protection against non-refund, non-delivery, and credit card fraud

    • I want to place an order: How do I go about it?

      At MediNinja, we are committed to making the order process hassle-free, convenient, and fast. Making your order takes only a few minutes, and you can place your order through either of our user-friendly channels: MediNinja.com, the Online Chat Support Service, or your Customer Service Representative.

      • Placing your order through MediNinja.com:
        All items available at MediNinja can be accessed and procured online at MediNinja.com. You can place your order through the 3 easy steps:
        1. Go to the page of the product you want to purchase
        2. Click the "Add to Cart" button on the product page
        3. Click the "Checkout" button for easy, quick, and secure payment processing
        No complicated procedures! No Registration Required!

      • Placing your order through the Online Chat Support Service:
        Our Online Chat Support Service is staffed with courteous and well-informed personnel that will seamlessly take your order online.
      • Placing your order through a Customer Service Representative:
        A team of friendly customer service representatives with expert knowledge is always on standby to take your order request. Simply make a call to 1-844-888-3834, and a representative will take be on the other end to take your order details.
    • What are my payment options?

      For your convenience, we accept many forms of payment, including major credit cards (Visa, MasterCard, American Express, and Discover), MasterCard and Visa debit cards, personal checks and money orders, and PayPal.
    • Am I safe ordering through MediNinja.com?

      Your ordering safety is always our top priority. We ensure a safe and secure transaction through the use of a high-grade 256-bit SLL certificate that encrypts (scrambles) your information. Your credit card information is never stored by us, but is instead passed directly to our payment processor.

      PCI Compliance is a worldwide information security standard developed by the Payment Card Industry Security Standards Council. Our MediNinja website meets the requirements to achieve full PCI compliance.

    • Where should I mail my checks or money order payments?

      Mail your personal checks and money orders payments to:
      ====================================
      Billing & Invoicing Department
      MediNinja
      P.O. Box 684202
      Marietta, GA 30068
      ====================================
      
    • If I pay with a check, when will my order be processed?

      Unfortunately, until we receive payment, we can't process your order. Therefore, mail your check as soon as possible with your order number written on it. We will automatically cancel your order if your check is not received within 10 days.
    • I've paid by check before. Why do I have to use my password now if I want to pay with a check?

      For security purposes, any customer who chooses to pay with a check must check out using their password.
    • Do you accept insurance?

      Unfortunately, at this time, We do not accept insurance. However, We may be your best choice for the lowest cost of quality healthcare and medical supplies.
    • I am unable to make a full one-time payment: Can I pay in installments?

      Yes, you can. Our customers have the freedom to use PayPal's Bill Me Later service at MediNinja. With this service, you are able to pay in monthly installments after an initial period of 6 months, where there is no payment necessary. To learn more, visit PayPal's website.
    • I cannot remember my password: What should I do?

      Click on the Forgot Your Password link and follow the instructions provided.
    • What can you tell me about Wish Lists?

      With our Wish List tool, it's easy to keep track of the products you are interested in buying. As you shop, just click Add to Wish List on any product's page and that item will be added to your Wish List. The Wish List feature is not an interactive gift registry, but it is a great way to share with your friends and family the items that you want.

      Start creating your Wish List now.

    • What if I have questions regarding product features?

      Feel free to contact us by phone, e-mail, or chat with your questions. We look forward to hearing from you! Of course, our site also provides web pages with a comprehensive description of product features, in addition to comparisons to other manufacturers.

  • Shipping

    We know you don't want to wait!
    • Do you offer free shipping?

      Yes, we do! For all free-shipping eligible items, we pay for shipping unless you choose to return the item in which case there is a recovery fee.
    • I have made an order: How will you ship my order?

      To ensure timely delivery of packages to customers, MediNinja makes use of various carriers. A simple majority of orders processed are sent to customers via our standard delivery option - Super Saving Shipping. It is possible to get faster delivery if you use upgraded delivery options—Expedited or Express Delivery. These upgraded delivery options are available at a higher cost than the cost of using a Standard Delivery Option.

      To make use of the upgraded delivery option for faster delivery time, make the appropriate selection during checkout on the "Shipping Method" section.

    • When will my order ship?

      Usually, it only takes us 4 to 48 hours to process your order. The process begins when we receive your payment. We then pull together the ordered items, perform one last inspection and testing, and finally package them for shipping. Why so intensive? Simply put, we want to guarantee 100% customer satisfaction, and that takes a little extra effort.

    • I am expecting the package of an order I made: When will the package arrive?

      After you submit your order, you will always receive an estimated delivery date (EDD) as part of your checkout information. This is the most accurate information available pertaining to when you receive the order. Complementary information on package delivery can be obtained by using the tracking number of your order. Below are standard estimates of our usual delivery options that can serve as a guide.

      • Super Saving Shipping
        Shipping Carrier Options: UPS Ground, FedEx Ground or USPS Regular Parcel
        EDD: 3 to 8 business days
      • Expedited Shipping
        UPS, FedEx or USPS Expedited Parcel
        EDD: 2 to 6 business days
      • Overnight Shipping
        Shipping Carrier Options: UPS, FedEx or USPS Express Parcel
        EDD: 1 to 3 business days

      Additional Shipping Information

      Other US territories—Alaska, Guam, Hawaii, and Puerto Rico: Typical shipping times is increased by an additional 1-3 business days.

      International Shipping: EDD for international destinations is within 2 to 10 business days after processing. You should inquire form your local customs on additional charges that your package may incur. These charges may be duties, taxes and/or VAT.

    • Can I have my order sent to another address?

      Easily! In most cases, you will have the same delivery address as your billing address. You can always have your order sent directly to another address.

      For online or phone orders, you have the option, during the checkout process, to select from your Address Book or to Create a New Address. It's that simple! Additionally, newly-created addresses can be saved to your Address book for use with future orders.

    • I am unsure of the shipping options available: What are the domestic and international shipping options available?

      At MediNinja, shipping is available to all 50 states and other territories including U.S. Virgin Islands, American Samoa, Federated States of Micronesia, Guam, Puerto Rico, Northern Mariana Islands, Palau, and Marshall Islands. Certain methods of shipping may be unavailable in some locations or for some products.

      Items with a degree of associated hazard like hairsprays, cleaning products, perfumes, etc. can only be shipped within the adjoining 48 states. Also, the Standard Super Saving Shipping and Handling may be only available with the adjoining 48 states.

      If you are outside of the aforementioned areas, shipping options available to you will be provided when checking out.

    • Can my order be delivered to a P.O. Box or military address?

      Typically, yes. Though some restrictions may be applicable, most of our items can be shipped to a P.O. Box or military address.
    • What about shipping my order internationally?

      Our warehouse facilities in different continents are able to fulfill your international orders and ship globally. International orders will accrue an additional fee. These variable fees will be added to your purchase at checkout

    • Will a customs fee be charged to my international order?

      We do NOT charge custom fee! Certain countries charge additional fees, such as customs fees and independent carrier fees. Please contact your local customs office or branch office of the Postal Service to find out what kind of fees you can expect based upon the type of products you wish to order.

    • I would want to designate my international package as a "GIFT" to save on custom charge: Is this possible?

      Yes! We are able to make an international package a "gift", if you type out the word "gift" in the "Add a note to your order" field during checkout. Gift packages in some regions are taxed less if they are taxed at all.

      Not all products qualify to be tagged as gift packages in some regions, so be sure to verify from your local customs office before you make the designation. While you are at it, endeavor to enquire on the local charges that are stipulated for gift items. Failure to get verification may lead you to misappropriate the "gift" designation, which may cause a delay of your package at the customs.

      We declare $8 per item on all "gift" orders. Thus, for an order with 3 items, the gift declaration would be $24.

  • Returns & Exchanges

    We PROMISE to be your trusted partner. Love it or return it!
    • I am curious: What is your 30-day return policy?

      At MediNinja, we are committed to complete customer satisfaction. To prove we do, we have a 30-day return policy. What this entails is that if for any reason you are unsatisfied with your purchase, we will accept a return within 30 days after you receive the package. After a successful return, you can either choose to receive an exchange or a refund of the purchase price.

      For all hearing aids, we have a special 45 Days Satisfaction Guarantee

      Our return policy dictates that when returns are made because an item received is defective or if you received an item in error, you are entitled to a refund of the original S&H fee. However, if you make a return for a reason other than the two listed above, you are not entitled to a refund of the original S&H fee.

      Furthermore, all purchases from MediNinja are subject to our General Terms and Conditions of Use and our Privacy Policy. Both policies can be accessed from the bottom of the homepage of MediNinja.com.

    • What is your return policy for hearing aids?

      We offer a special guarantee policy for our hearing aids. Each hearing aid purchase you make from us is covered by a 45-day money back guarantee.

      This 45-day guarantee is tagged "postmark-to-postmark." What this implies is that the trial begins on the date a hearing aid package is shipped to your location. Furthermore, if you choose to return the hearing aid within 45 days, then the hearing aid must be postmarked.

      If you face any issue, our courteous representatives are available around the clock.

    • I want to return an item: How am I to proceed?

      Below are the 3 steps to follow to make a return.

      Step 1: Start your return. Filling our online return form should be done first when making a return. Endeavor to fill in all required information correctly. Amongst other information, do provide the reason for your return and dictate to us if you would like an exchange or payment refund. A Return Merchandise Authorization (RMA) Number will be assigned to you.

      Step 2: Prepare your return. Ensure that all contents in the original packaging are well repacked. For some purchases that consist of several individual items, make certain that you return all items in the package received.

      Attach your return label to outside of the package.

      Please note that you should not mix jewelry with non-jewelry items.

      Step 3: Send your return back. Choose your preferred shipping carrier. To ensure on-time delivery, please:

      1. Take out or conceal all original shipping labels appended on the package your received.
      2. Attach your return label to outside of the package
      3. Acquire a tracking number for your package.
      4. Insure the full value of the package you want to return
      5. Forward the package to the our return address
      6. Safely keep the pack slip with you until your return has been successfully processed

      Additional Tips
      If you made payment during your original order with a credit card, and chose to get a refund for the returned package, your credit card will be credited during processing. Due to the nature of processing credit card payments, the refund payment may not appear on your statement until after one or two billing cycles.

      It is pertinent to add that MediNinja would not cover return shipping, or be held responsible for items that are lost or damaged in transit

    • How can I check the status of my return?

      Checking the status of your return is easy and stress-free. Simply check your order status online to receive information about your return.

    • I want to make an exchange: What is your policy for exchanges?

      We provide 30 days NO QUESTIONS ASKED return coverage for you to make an exchange for received items. This coverage entails that you would be make an exchange within 30 days of receiving your order package for any reason.

  • Warranties & Protection Plans

    Peace of mind with your purchase.
    • Is there a manufacturer's warranty?

      Generally speaking, our products come with a 12-month warranty that covers manufacturing defects. It will not cover devices that have been modified or have suffered physical damage by the user.

  • Hearing Aids

    Do I need hearing aids? Which model is the best for me? No worry - We are here to help!
    • Can you explain what a Hearing Aid is for me?

      Hearing aids are small medical devices with a huge impact. The AMA explains that hearing aids, worn in or behind the ear, amplify sound to offset the effects of impaired hearing. Individuals with hearing loss can communicate more freely and get by more easily in their daily lives with the help of a hearing aid. Additionally, they might also benefit from improved balance and even increased opportunities for career advancement.

    • I am unsure if I need a hearing aid: How do I know if I need a hearing aid?

      Visiting a licensed audiologist, hearing aid dispenser, or an ENT medical specialist can help you determine your hearing needs. You will be administered a hearing test during your appointment. The result obtained from this test would inform the expert on the need for you either to acquire or not to acquire a Hearing aid.

    • I want to know: How common is hearing loss?

      Hearing loss is not an isolated condition, and is, in fact, quite prevalent. In the U.S. alone, there are at least 40 million Americans with hearing loss, ranking it as the third most prevalent chronic health condition in the U.S., the first two being arthritis and cardiovascular disease.

      Within the sub-population, males have a preponderance of the condition than women. The two most common causes for hearing loss are the natural aging process (senescence) and continuous exposure to loud sounds.

    • I have hearing loss: Will hearing aids bought from MediNinja work for me?

      Our hearing aids that adhere to international standards, have undergone appropriate testing, and have necessary licensure so individuals with hearing loss can use them. If you have hearing loss that necessitates the use of a hearing aid, our hearing aids will work for you.

    • I am used to seeing pricey stickers on hearing aids elsewhere: Why are MediNinja.com hearing aids very affordable?

      Elsewhere, the sticker price of a hearing aid may have up to 70% increase over the base price to offset overhead costs and to cover add-on services (free batteries and unlimited checkups). By operating online and offering the basics, MediNinja is able to eliminate the bulk of the extra cost that make hearing aids expensive in traditional sales points.

      Our devices are of premium quality, and in traditional clinics, the exact same hearing aid we offer may go for as high as $3000.

      Checkout our premium hearing aids.

    • Will MediNinja's hearing aids work for me?

      We wouldn't fit anyone with one of our hearing aids if not a good match. In the majority of cases, however, our hearing aids work for most people.

    • I want clarification: Do I have to program hearing aids purchased from MediNinja.com or am I able to use them right out of the box?

      Our hearing aids are pre-programmed to fit for most common hearing environment so that you can use your hearing aids the moment you unbox your package.

    • Will I experience an adjustment period with my new hearing aids?

      Yes. A sudden enhancement in hearing coupled with improved clarity can take a period of adjustment, but is well worth it! To adjust completely to wearing hear aids can take from a number of days to even a few months.

    • I have my reservations about wearing hearing aids: What benefits do hearing aids proffer?

      The benefits of using hearing aids go beyond improvement in hearing. Other benefits include improvement in lifestyle, quality of life, and health.

      A detailed overview of benefits connected to the use of hearing aids is provided from a recent survey done on a group of individuals using hearing aids:

      • The use of hearing aids for the treatment of hearing loss was taken by peers and colleagues as an indicator of greater earning power
      • Many people link individuals who wear hearing aids with more mental ability than individuals who refuse to admit they have hearing loss
      • Using hearing aids as an individual with hearing loss reduces the probability of being discriminated against
      • Individuals with hearing loss who use hearing aids report overall better health than their counterparts who choose not to
      • The use of hearing aids by individuals with hearing loss confers better balance on these individuals and reduces the number of falls
      • Individuals using hearing aids have been observed to experience reductions in anger, anxiety, paranoia, frustration, and general improvements in quality of life and emotional stability
      • Using hearing aids can dramatically improve your quality of life as an individual with hearing loss, as there would be no more incidence of asking others to repeat themselves or lagging behind in daily conversations

    • I have glasses. Can I still wear hearing aids?

      Yes, our models are compatible with eyeglass frames. Many of our users wear both glasses and hearing aids. Eyeglasses in no way affect the functionality of the hearing aid device.

    • I am concerned about the life span of your hearing aids if they are exposed to liquids: Are hearing aids resistant to moisture?

      The protective nano coating on our hearing aids is moisture resistant. Nonetheless, the hearing aids are not waterproof and should not take a dip in the pool with you. Being caught in the rain or sweating while wearing the hearing aid would not cause malfunction; but going in the shower or in the pool with the hearing aid is not recommended.

      To ensure optimal functionality of your hearing aid in a humid climate, you may want to invest in a hearing aid dehumidifier.

    • Where can batteries be purchased?

      Our Products page makes batteries available in the Accessories section. Additionally, drugstores and wholesale clubs have batteries readily available for purchase.

Contact Us

Back to top